Refund Policy

This refund policy applies to all purchases made through Diavolana.

1. Subscription Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing cycle. You will still receive the product already paid for that month. No partial refunds are issued for the remainder of a billing period.

2. Right of Withdrawal

As a consumer in the EU, you generally have a 14-day right of withdrawal under § 355 BGB. However, this right expires early if you have expressly consented to the service beginning before the withdrawal period ends and acknowledged that you will lose your right of withdrawal once the contract is fully performed by both parties.

Additionally, the right of withdrawal does not apply to:

• Perishable goods (food items) once the seal has been broken
• Products made to your specifications or clearly personalized
• Goods that may spoil quickly or whose expiry date has passed

3. Damaged or Defective Products

If your box arrives with damaged or defective products, please contact us within 7 days of delivery at contact@diavolana.mg with photos of the affected items. We will offer a replacement in your next box or a proportional refund.

4. Refund Processing

Approved refunds are processed via PayPal within 14 business days. The refund is issued to the original payment method.

5. Contact

For refund requests or questions, contact us at contact@diavolana.mg.

Last updated: September 22, 2026